Privacy Policy

1. Information We Collect

We collect the following types of personal data when you interact with our Site:

• Personal Identification Information: Name, email address, phone number, and postal address.

• Order Information: Cake type, size, flavour, delivery details, and payment information.

• Payment Information: We may collect payment details when you make a purchase, though payment processing is handled by third-party services (e.g., payment gateways).

• Communication Information: Any information you provide when contacting us or booking a service, such as through our custom order form or booking forms. 

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill cake orders, including custom orders, and to communicate with you about your order.

• Customer Support: To respond to inquiries, resolve issues, and provide customer service related to your orders or bookings.

• Marketing: With your consent, we may send you updates, offers, and promotions related to our products and services. You can opt out at any time by contacting us or using the unsubscribe feature in our emails.

• Legal Compliance: To comply with legal obligations, including tax and accounting purposes. 

3. How We Protect Your Information

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it. These measures include encryption, secure servers, and access controls. However, please be aware that no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data. 

4. Third-Party Services

We may share your personal data with third-party service providers to help us process orders, payments, and communications, such as:

• Payment Processors: To securely process payments for cakes and services (e.g., Stripe, PayPal).

• Email Services: To send you marketing emails, order confirmations, and other communications.

These third-party providers only have access to the personal information necessary for them to perform their services and are obligated to keep your information confidential.

5. Cookies

We use cookies to improve your experience on our Site, personalise content, and analyse traffic. For more information, please refer to our Terms & Conditions.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and reporting purposes. Once your data is no longer needed, we will securely delete or anonymise it. 

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete data.

• Deletion: You can request that we delete your personal data, subject to legal obligations.

• Objection to Processing: You can object to certain types of processing, such as marketing.

• Data Portability: You can request that we transfer your data to another service provider, if applicable.

To exercise these rights, please contact us at noelynebakes@gmail.com.

8. Children's Privacy

Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data. 

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Noelyne Bakes
Email: noelynebakes@gmail.com